Frequently asked questions
What is the return policy?
Return Eligibility
- Return requests must be submitted within 14 days of delivery.
- Items must be unused, unworn, and in their original condition.
- All original packaging, tags, accessories, certificates, and documentation must be included.
- Items showing signs of wear, damage, alteration, or use may not be accepted.
- For hygiene and safety reasons, certain items may be final sale and non-returnable.
Return Process
To request a return, please contact our customer service team with your order number, reason for return, and photos of the item if requested.
Do not send an item back before receiving return instructions from our team. Unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected, we will notify you whether the return has been approved.
If approved, the refund will be issued to your original payment method. Depending on your payment provider, it may take several business days for the refund to appear in your account.
Original shipping charges are generally non-refundable, unless the return is due to an error on our part or the item arrived damaged or incorrect.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible after delivery. Please provide your order number and clear photos of the item and packaging so we can investigate and assist you.
Exchanges
We may offer exchanges depending on product availability. If the requested replacement is unavailable, you may be eligible for a refund according to this policy.
Important Notice
For high-value items, we may require additional verification before approving a return or refund. Returns must meet all eligibility requirements before a refund is issued.
We reserve the right to refuse returns that do not comply with this policy or appear to involve misuse, fraud, or unauthorized alteration.
For return questions, please contact our customer support team through the contact information provided on our website.
Are any purchases final sale?
Yes. Certain Chrome Hearts items may be marked as final sale and are not eligible for return, refund, or exchange. Final-sale items will be clearly identified on the product page or at checkout before you complete your purchase.
When will I get my order?
Orders are typically processed within 1–3 business days after payment is confirmed. Once your order has shipped, you will receive a tracking number by email.
Delivery times may vary depending on your location and shipping method. Most orders arrive within 5–10 business days after dispatch. International orders may take longer due to customs processing or local delivery delays.
Please note that delivery times are estimates and are not guaranteed. If you have any questions about your order or tracking information, please contact our customer support team.
Where are your products manufactured?
Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.